At Luca's Pet Nutrition Center, we are committed to providing high-quality pet products that keep tails wagging. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges Eligibility

• Returns or exchanges must be requested within 30 days of purchase
• Items must be unused, in original packaging, and in resellable condition
• Food items must be unopened and sealed
• A receipt or order number is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

• Personalized or custom items (custom collars, engraved tags)
• Gift cards
• Clearance items
• Seasonal items
• Beds
• Grooming items

How to Return or Exchange

In-Store:
Visit our store with your item and proof of purchase, and our team will assist you.

Online Orders:
Email us at info@lucaspetnutrition.com or call (216) 279-0000 with your order details. We'll provide step-by-step return instructions.

Shipping Costs:
Customers are responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service.

Refunds

• Refunds are issued to the original payment method after inspection and approval
• Please allow 7-10 business days for processing
• A 10% restocking fee may apply to bulky or oversized items

Exchanges

Need a different size, color, or product?

• Follow the return process above
• Price differences will be handled by either: a partial refund, or additional payment

Damaged or Defective Items

If your item arrives damaged or defective, contact us right away.

Please include:

• Photos of the item
• Original packaging

We'll gladly provide a replacement or refund.

Need Help?

We're here for you!
📧 info@lucaspetnutrition.com
📞 (216) 279-0000

Thank you for shopping at Luca's Pet Nutrition Center- where happy pets and happy owners come first! 🐾